Your Trusted Healthcare BPO Partner
With over 20 years in the BPO industry and 12 years dedicated to healthcare, Athena East is the partner organizations trust to scale with confidence. We help you streamline operations so you can stay focused on what matters most—delivering exceptional care to your patients.
Our clients stay with us for these reasons:
Proven Processes that Drive Efficiency
How often are issues resolved on the first contact? High FCR means faster service, fewer follow-ups, and happier customers.
High-quality, Stable Staffing Solutions
Tracks how long each interaction takes from start to finish. The goal? Resolve issues efficiently without rushing the conversation.
Service Level & Response Time
Measures how quickly calls are answered—typically aiming for 80% of calls answered within 20 seconds. A fast response shows you're available when it counts.
Today, more than 400,000 patients are supported through Athena East’s services. We invest heavily in our people—because great teams build great outcomes. And with direct access to our leadership, you're never far from the decision-makers who care about your success.


Why Choose Athena East for Your Needs
At Athena East, we prioritize your healthcare operations with tailored solutions. Our commitment to excellence ensures that you receive the best support possible.
Expert Team
Our experienced professionals deliver reliable, efficient back-office support tailored to your practice.
Proven Results
We have a track record of enhancing operational efficiency and client satisfaction.
We are a Trusted Healthcare Outsourcing Partner
Our Commitment to Quality Compliance in Healthcare Services
Proven Track Record with a Growing Client Base
Hear from Our Clients: Testimonials That Speak Volumes

“Athena East has transformed our practice’s efficiency. Their support is unparalleled, allowing us to focus on patient care.”
“We were growing so quickly, we needed a partner that could scale quickly while maintaining strict quality standards. We hadn’t ever used an offshore team before, and Athena East’s attention to process and reporting helped us triple our team’s capacity in 6 months.”

Athena East is Your Healthcare Partner
Outsourced Call Center Solutions Tailored for Physicians
Outsourced Call Center Solutions for Durable Medical Equipment Companies
Why Choose Athena East for Your Needs?
At Athena East, we understand the unique challenges faced by healthcare providers. Our tailored solutions are designed to enhance efficiency and ensure compliance, allowing you to focus on patient care.
