Durable Medical Equipment

Our Durable Medical Equipment (DME) services provide essential support for healthcare providers, ensuring patients receive the equipment they need promptly and efficiently. With a focus on quality and compliance, we streamline the coordination process, allowing you to concentrate on delivering exceptional patient care.

Reliable

Patient Support Services

Friendly, knowledgeable agents who guide patients through orders, answer product questions, and ensure a smooth customer experience.

Expertise

Order Intake & Processing

We handle new equipment orders with accuracy and speed—collecting prescriptions, verifying coverage, and ensuring complete documentation.

Quality

Insurance Verification

Fast and reliable verification of patient eligibility and benefits to reduce denials and speed up approvals.

Efficiency

Prior Authorization Support

We manage the back-and-forth with payers to obtain prior authorizations, so your team can focus on care, not paperwork.

Reliable

Documentation Collection & Follow-Up

We contact physicians and patients to gather required documentation and signatures—helping reduce delays and compliance risks.

Expertise

Reorder & Resupply Calls

Keep patients on schedule with proactive outreach for recurring supplies like CPAP, oxygen, and diabetic supplies.

Quality

Billing & Collections Support

Our trained reps follow up on unpaid claims, answer patient billing questions, and help reduce aging A/R.

Efficiency

Denial Management & Appeals Assistance

We review and resubmit denied claims with supporting documentation—improving your cash flow and reducing write-offs.

Reliable

Patient Onboarding & Education

From first-time users to complex devices, our team helps educate patients on proper use and care—improving outcomes and satisfaction.

Expertise

Customer Retention & Satisfaction Calls

We check in with patients post-delivery to resolve issues, ensure compliance, and improve long-term retention.

Unlock Seamless Healthcare Solutions with Athena East’s Expert Services

At Athena East, we support DME teams with tailored back-office solutions. Our proven workflows optimize every touchpoint, so your staff can focus on outcomes, not bottlenecks.

Efficiency Boost

Faster order processing, fewer delays, better visibility across your fulfillment pipeline.

Cost Savings

Lower overhead, leaner operations, and the ability to scale without added burden.

Man in headset wearing white collared shirt

“Athena East has transformed our company’s ability to scale efficiency. Their support is unparalleled, allowing us to keep up with growth while maintaining high quality standards.”

John

Operations Manager

Client Feedback

Athena East transformed our DME process efficiently.

“Athena East has transformed our practice’s efficiency. Their support is unparalleled, allowing us to focus on patient care.”

Practice Manager

“We were growing so quickly, we needed a partner that could scale quickly while maintaining strict quality standards. We hadn’t ever used an offshore team before, and Athena East’s attention to process and reporting helped us triple our team’s capacity in 6 months.”

Program Manager

“Athena East has transformed our company’s ability to scale efficiency. Their support is unparalleled, allowing us to keep up with growth while maintaining high quality standards.”

Operations Manager

Reliable, efficient, and tailored to our needs—Athena East exceeded our expectations.

General Practitioner

Ready to Transform Your Practice?

Connect with us today to discover tailored healthcare outsourcing solutions that fit your needs.