Durable Medical Equipment
Our Durable Medical Equipment (DME) services provide essential support for healthcare providers, ensuring patients receive the equipment they need promptly and efficiently. With a focus on quality and compliance, we streamline the coordination process, allowing you to concentrate on delivering exceptional patient care.
Reliable
Patient Support Services
Friendly, knowledgeable agents who guide patients through orders, answer product questions, and ensure a smooth customer experience.
Expertise
Order Intake & Processing
We handle new equipment orders with accuracy and speed—collecting prescriptions, verifying coverage, and ensuring complete documentation.
Quality
Insurance Verification
Fast and reliable verification of patient eligibility and benefits to reduce denials and speed up approvals.
Efficiency
Prior Authorization Support
We manage the back-and-forth with payers to obtain prior authorizations, so your team can focus on care, not paperwork.
Reliable
Documentation Collection & Follow-Up
We contact physicians and patients to gather required documentation and signatures—helping reduce delays and compliance risks.
Expertise
Reorder & Resupply Calls
Keep patients on schedule with proactive outreach for recurring supplies like CPAP, oxygen, and diabetic supplies.
Quality
Billing & Collections Support
Our trained reps follow up on unpaid claims, answer patient billing questions, and help reduce aging A/R.
Efficiency
Denial Management & Appeals Assistance
We review and resubmit denied claims with supporting documentation—improving your cash flow and reducing write-offs.
Reliable
Patient Onboarding & Education
From first-time users to complex devices, our team helps educate patients on proper use and care—improving outcomes and satisfaction.
Expertise
Customer Retention & Satisfaction Calls
We check in with patients post-delivery to resolve issues, ensure compliance, and improve long-term retention.
Unlock Seamless Healthcare Solutions with Athena East’s Expert Services
At Athena East, we support DME teams with tailored back-office solutions. Our proven workflows optimize every touchpoint, so your staff can focus on outcomes, not bottlenecks.
Efficiency Boost
Faster order processing, fewer delays, better visibility across your fulfillment pipeline.
Cost Savings
Lower overhead, leaner operations, and the ability to scale without added burden.
“Athena East has transformed our company’s ability to scale efficiency. Their support is unparalleled, allowing us to keep up with growth while maintaining high quality standards.”
Client Feedback
Athena East transformed our DME process efficiently.
“Athena East has transformed our practice’s efficiency. Their support is unparalleled, allowing us to focus on patient care.”
Practice Manager
“We were growing so quickly, we needed a partner that could scale quickly while maintaining strict quality standards. We hadn’t ever used an offshore team before, and Athena East’s attention to process and reporting helped us triple our team’s capacity in 6 months.”
Program Manager
“Athena East has transformed our company’s ability to scale efficiency. Their support is unparalleled, allowing us to keep up with growth while maintaining high quality standards.”
Operations Manager
Reliable, efficient, and tailored to our needs—Athena East exceeded our expectations.
General Practitioner
Ready to Improve and Optimize your Patient Experience?
Connect with us today to discover tailored healthcare outsourcing solutions that fit your needs.