Last updated: October 2025
Athena East (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our services.
1. Information We Collect
We collect personal and non-personal information to help us operate effectively and provide a better user experience.
1.1 Personal Information
We may collect personal information you voluntarily provide through forms, emails, or other interactions on our website, such as:
- Name
- Company name
- Email address
- Phone number
- Job title
- Any other information you choose to provide
1.2 Non-Personal Information
When you use our website, we may automatically collect:
- IP address and location data
- Browser type and device information
- Pages visited and time spent on the site
- Referring URLs
- Cookies and analytics data
2. How We Use Your Information
We use the collected information to:
- Respond to inquiries and provide requested services
- Communicate updates, announcements, and service-related information
- Improve website performance and functionality
- Support customer and technical inquiries
- Comply with legal and regulatory requirements
We do not sell, rent, or trade your personal data.
3. Data Protection and Security
We use appropriate administrative, physical, and technical safeguards to protect your information from loss, misuse, unauthorized access, or disclosure.
Although we take reasonable steps to secure data, no method of online transmission or storage is 100% secure. We encourage you to take precautions when sharing information online.
4. Cookies and Analytics
Our website may use cookies and similar technologies to analyze traffic, improve user experience, and tailor content.
Cookies are small text files stored on your device. You may disable cookies through your browser settings; however, some site features may not function properly if you do so.
5. Data Sharing and Disclosure
We may share your data only in limited circumstances:
- With trusted service providers who help us operate our website or deliver services (under confidentiality agreements)
- When required by law, subpoena, or legal process
- To protect our legal rights, safety, or property
We do not share data for advertising or unrelated marketing purposes.
6. Healthcare and HIPAA Compliance
Athena East provides administrative and operational support services for healthcare organizations and DME providers.
While we are not a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), we adhere to strict confidentiality and data protection practices consistent with healthcare privacy standards and our client agreements.
7. Your Rights
Depending on your location, you may have the right to:
- Access or request a copy of your personal information
- Correct or update inaccurate data
- Request deletion of your information, where applicable
- Withdraw consent for data use or communications
To exercise these rights, please contact us using the information below.
8. International Data Processing
Athena East operates globally, with certain data processed in the Philippines and other jurisdictions. We ensure that any cross-border data transfers comply with applicable data protection laws, including the Philippine Data Privacy Act and relevant international standards.
9. Links to Other Websites
Our website may contain links to external websites not operated by Athena East. We are not responsible for the content or privacy practices of those third-party sites.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page, with the updated date.
11. Contact Us
If you have questions or requests related to this Privacy Policy or your personal data, please contact us at:
Athena East
Email: bpo@athenaeast.com
Phone: +1 415 279 2283